FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Can I print from and scan to iPhone, iPod Touch and iPad?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8MANUAL FEED
- 9Replace Toner
- 10Toner Low or Prepare New Toner Cartridge
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14Wrinkles or creases
- 15Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19JAM DUPLEX
- 20Turn the Toner Save mode on or off
- 21Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 25Curled (video instructions available)
- 26What driver package format is supported by my Linux distribution?
- 27Document Jam
- 28JAM TRAY 1
- 29Curled or wavy
- 30Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32Envelope creases
- 33When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 35Curled
- 36How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 42The printer status is Offline or Paused.
- 43I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 44No Paper
- 45Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 46Jam Rear
- 47JAM INSIDE
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Page skewed
- 50Delete print jobs from the print queue.