FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Curled (video instructions available)
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4JAM INSIDE
- 5Can I print from or scan to an Android™ Smartphone?
- 6The printer status is Offline or Paused.
- 7Scan a document and e-mail it as an attachment using the SCAN key on my Brother machine
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9What driver package format is supported by my Linux distribution?
- 10Duplex Disabled
- 11Replace Toner
- 12Drum End Soon
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14Curled or wavy
- 15REPLACE DRUM
- 16Page skewed
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 18Check Connection
- 19I cannot install Brother drivers on Debian 10 (Linux)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 22Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 23Can I print from or scan to an iPhone, iPod Touch or iPad?
- 24Change the printer driver settings (Windows / macOS)
- 25When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 26Curled
- 27JAM DUPLEX
- 28JAM TRAY 1
- 29Wrinkles or creases
- 30Turn the Toner Save mode on or off
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Scan Unable
- 35Clean the paper pick-up roller (video instructions available)
- 36MANUAL FEED
- 37Out of Memory
- 38What is the recommended paper?
- 39Jam Rear
- 40Pre-Required Procedures (Linux)
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42Combine multiple scanned documents into a single file with PaperPort™
- 43"Offline" appears on the Status Monitor.
- 44What is Toner Continue Mode?
- 45I cannot start ControlCenter4.
- 46Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 47How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 48Toner Low or Prepare New Toner Cartridge
- 49Drum Error (Drum!)
- 50White spots or black spots at 94 mm (3.7 in.) intervals
