FAQs & Troubleshooting
Latest |
249 Results
- 113/03/2024I cannot print using my Brother machine on a wireless network (Mac)
- 213/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 314/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 414/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 508/11/2023How to scan a document from a Windows application?
- 608/11/2023How to scan a document from a Windows application?
- 713/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 812/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 921/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1021/06/2023Delete print jobs from the print queue.
- 1119/05/2023I cannot print from my computer via USB.
- 1226/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 1326/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1426/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1526/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1626/04/2023Change the printer driver settings (Windows / macOS)
- 1726/04/2023Open the Status Monitor
- 1819/04/2023"Offline" appears on the Status Monitor.
- 1919/04/2023Open "Scanners and Cameras" and Properties.
- 2019/04/2023I can print but cannot scan via network. (For Windows)
- 2119/04/2023The printer status is Offline or Paused.
- 2215/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2315/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2415/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2515/02/2023Scan a document in Windows 8 and Windows 10.
- 2615/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2711/01/2023Can I use non-Brother or third party supplies with the Brother machine?
- 2811/01/2023I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2911/01/2023Toner Low or Prepare New Toner Cartridge
- 3026/12/2022How to identify your Operating System (OS).
- 3126/12/2022Curled or wavy
- 3221/12/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 3309/11/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3412/10/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3512/10/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3615/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3715/09/2022Configure the Scan to Email Feature (Linux)
- 3816/08/2022What is the difference between the toner cartridge and the drum unit?
- 3916/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4028/07/2022Configure and use the Scan Key Tool (Linux)
- 4128/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4228/07/2022I can print but cannot scan via network. (For Mac)
- 4328/07/2022Scan a document into PaperPort™ using the TWAIN driver
- 4428/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4515/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4615/06/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 4712/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4812/05/2022Uninstall the Brother Software and Drivers (Windows)
- 4912/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5014/04/2022Wireless setup is requesting a WPS PIN to complete the setup