FAQs & Troubleshooting
Popular |
249 Results
- 1JAM INSIDE
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Curled or wavy
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5The printer status is Offline or Paused.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11Jam Rear
- 12Turn the Toner Save mode on or off
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15What driver package format is supported by my Linux distribution?
- 16Set up your Brother machine on a wireless network.
- 17Delete print jobs from the print queue.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19How to identify your Operating System (OS).
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 21JAM TRAY 1
- 22Can I print from and scan to iPhone, iPod Touch and iPad?
- 23Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 24Drum Stop
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26REPLACE DRUM
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28Protect your Brother machine against unauthorised access over the network
- 29Can I print from or scan to Android™ Smartphone?
- 30Toner Low or Prepare New Toner Cartridge
- 31Envelope creases
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33"Offline" appears on the Status Monitor.
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36Open the Status Monitor
- 37Scan a document into PaperPort™ using the TWAIN driver
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41Change the printer driver settings (Windows / macOS)
- 42I can print but cannot scan via network. (For Windows)
- 43Wrinkles or creases
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45How to scan a document from a Windows application?
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48I cannot print using my Brother machine on a wireless network (Mac)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)