FAQs & Troubleshooting
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204 Results
- 1REPLACE DRUM
- 2Replace Toner
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4No Paper
- 5What driver package format is supported by my Linux distribution?
- 6How to identify your Operating System (OS).
- 7Page skewed
- 8Toner Low or Prepare New Toner Cartridge
- 9I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Curled (video instructions available)
- 12"Offline" appears on the Status Monitor.
- 13Is my machine compatible with Windows Vista™?
- 14JAM INSIDE
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16MANUAL FEED
- 17Curled or wavy
- 18Clean the corona wire
- 19How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 20The printer status is Offline or Paused.
- 21Clean the drum unit
- 22Drum Error (Drum!)
- 23All black
- 24I cannot install Brother drivers on Debian 10 (Linux)
- 25Scan using XSane or GIMP (Linux)
- 26Print Unable
- 27Scan Unable
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 30Clean the paper pick-up roller (video instructions available)
- 31Curled
- 32Wrinkles or creases
- 33Faint Print
- 34What is the recommended paper?
- 35Turn the Toner Save mode on or off
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Check Connection
- 38Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 39Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Drum Stop
- 42Clean the paper pick-up roller.
- 43White spots or black spots at 94 mm (3.7 in.) intervals
- 44Drum End Soon
- 45When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 46Scan a document and e-mail it as an attachment (For Macintosh)
- 47Can I print from or scan to an Android™ Smartphone?
- 48Can I print from or scan to an iPhone, iPod Touch or iPad?
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 50Jam Rear