FAQs & Troubleshooting
![]() |
Popular |
235 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod Touch and iPad?
- 3A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 4I cannot install Brother drivers on Debian 10 (Linux)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What is Brother iPrint&Scan?
- 7Scan and save a document in PDF format (Scan to File)
- 8What driver package format is supported by my Linux distribution?
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 13I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18How do I clean white or black spots on printed documents?
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 21The printer status is Offline or Paused.
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 30What is the BRAdmin Professional software used for?
- 31Pre-Required Procedures (Linux)
- 32Delete print jobs from the print queue.
- 33Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 34I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 37How to identify your Operating System (OS).
- 38I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 39Printing documents from Brother iPrint&Scan when using an Android™ mobile device.
- 40I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 41When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Which E-mail packages are compatible with ControlCenter3?
- 44Can I use non-Brother or third party supplies with the Brother machine?
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?