FAQs & Troubleshooting
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175 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4The printer status is Offline or Paused.
- 5What driver package format is supported by my Linux distribution?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8I cannot install Brother drivers on Debian 10 (Linux)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10What is the recommended paper?
- 11I cannot print from my computer via USB.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 13I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Scan and save a document in PDF format (Scan to File)
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 20I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22Change the printer driver settings (Windows / macOS)
- 23When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 24I am using Windows. When I print a document, the printed page is blank. What should I do?
- 25Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 26Replace the toner cartridge
- 27Delete print jobs from the print queue.
- 28Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30How to identify your Operating System (OS).
- 31I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 32Can I print from or scan to an Android™ Smartphone?
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Configure scan settings without administrator privileges (Linux)
- 35Pre-Required Procedures (Linux)
- 36Locate files scanned with ControlCenter2 (For Macintosh)
- 37Is my machine compatible with Windows Vista™?
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39Replace the drum unit.
- 40When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 45Scan using XSane or GIMP (Linux)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 47Can I use AirPrint with my Brother machine?
- 48The paper is skewed when it's printed.
- 49Open the Control Panel (For Windows)
- 50What is the difference between the toner cartridge and the drum unit?