FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 3Scan and save a document in PDF format (Scan to File)
- 4Can I print from or scan to an iPhone, iPod Touch or iPad?
- 5Is my machine compatible with Windows Vista™?
- 6Can I print from or scan to an Android™ Smartphone?
- 7Delete print jobs from the print queue.
- 8How to identify your Operating System (OS).
- 9I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Replace the toner cartridge
- 12How do I clean the drum unit?
- 13How to scan a document from a Windows application?
- 14The driver installation finished successfully but I cannot print. (Linux)
- 15The paper is skewed when it's printed.
- 16When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 22Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 23Scan a document into ScanSoft™ PaperPort™ 11SE
- 24How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26What is the recommended paper?
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28Check the firmware version.
- 29Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 30How do I clean the laser scanner window?
- 31How do I clean the scanner to improve the copy quality?
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I cannot scan when using SELinux (Security-Enhanced Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Can I use AirPrint with my Brother machine?
- 36I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 37The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 40Which E-mail packages are compatible with ControlCenter3?
- 41How do I clean the corona wire?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44When I scan multiple page documents using the ADF, all pages are fed, but only page 1 shows in XSANE. (Linux)
- 45Open "Scanners and Cameras" and Properties.
- 46I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 47"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49My Brother machine misfeeds paper.
- 50How do I clear paper jams inside the machine?
