FAQs & Troubleshooting
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240 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Load paper.
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to an Android™ Smartphone?
- 5Load envelopes, labels, or thick paper into the manual feed slot.
- 6Can I print from or scan to an iPhone, iPod Touch or iPad?
- 7I cannot install Brother drivers on Debian 10 (Linux)
- 8Can I print from DOS applications?
- 9When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 10"Paper Jam Rear" error appears on the LCD.
- 11Pre-Required Procedures (Linux)
- 12Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 13I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 15I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Delete print jobs from the print queue.
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 20When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 21Can I print using the IPP protocol on Windows XP?
- 22I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23How can I change the print resolution?
- 24"Paper Jam Tray" error appears on the LCD. What should I do?
- 25I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 26Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 27What is the BRAdmin Professional software used for?
- 28How can I find out the current network configuration?
- 29Cannot print after a Windows 10 update (June 2020)
- 30I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32The printer status is Offline or Paused.
- 33The paper is skewed when it's printed.
- 34"No response" error message appears, when updating the firmware.
- 35How do I clean the scanner glass?
- 36How do I Print on thick paper or transparencies.
- 37I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39What driver package format is supported by my Linux distribution?
- 40I cannot print from my computer via network. (For Windows)
- 41I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 42Replace the toner cartridge
- 43I cannot print from my computer via network (for Macintosh).
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45How do I clean white or black spots on printed documents?
- 46When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 47How do I factory reset the Network Card?
- 48How can I find out the current network configuration?
- 49When I scan a document using ControlCenter, the scanned file size is too big.
- 50When printing multiple copies of a Microsoft® Excel file, the print speed is very slow.