FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4"Paper Jam Tray" error appears on the LCD. What should I do?
- 5"Document Jam" error appears on the LCD.
- 6I cannot install Brother drivers on Debian 10 (Linux)
- 7The paper is skewed when it's printed.
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Load envelopes, labels, or thick paper into the manual feed slot.
- 11When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 12When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 13How do I clean white or black spots on printed documents?
- 14What can happen if the wrong paper is used in your machine.
- 15I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 16Scan a document in Mac OS X 10.6.
- 17Where can I find the serial number for my unit?
- 18When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 19I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 20The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 21I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 22"Paper Jam Rear" error appears on the LCD.
- 23How do I Print on thick paper or transparencies.
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 26What is the PreScan option used for on an Apple Mac?
- 27What driver package format is supported by my Linux distribution?
- 28Can I print from or scan to an Android™ Smartphone?
- 29Can I print from or scan to an iPhone, iPod Touch or iPad?
- 30I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 33I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36My Brother machine misfeeds paper.
- 37My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 38I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40Load paper.
- 41I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 42Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 43After I installed Sun JavaVM, some applications will not work correctly.
- 44Change Drum Soon
- 45How can I re-install the drivers?
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47Pre-Required Procedures (Linux)
- 48Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 49Open the Control Panel (For Windows)
- 50The printer status is Offline or Paused.