FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2When I print from Adobe® Illustrator® with the ‘Improve Grey Printing’ option enabled, the document with halftone setting does not print as expected.
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from or scan to an Android™ Smartphone?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8How to identify your Operating System (OS).
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 11I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 12I cannot install Brother drivers on Debian 10 (Linux)
- 13Change the printer driver settings (Windows / macOS)
- 14The printer status is Offline or Paused.
- 15I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page.
- 16Load paper.
- 17How can I change the print resolution?
- 18Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 19The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 20When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 21When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 22My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting the PC.
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®.
- 24Can I print from or scan to an iPhone, iPod Touch or iPad?
- 25Scan and save a document in PDF format (Scan to File)
- 26The paper is skewed when it's printed.
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 28What is the recommended paper specification for use on my machine?
- 29How can I improve poor print quality ?
- 30"Paper Jam Inside" error appears on the LCD. What should I do?
- 31"Paper Jam Rear" error appears on the LCD.
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 35When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 36I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 37Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 38Which E-mail packages are compatible with ControlCenter3?
- 39How do I clean white or black spots on printed documents?
- 40When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 41What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 42Can I buy any MICR toner?
- 43I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 44When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 45When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 47Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 48My Brother machine misfeeds paper.
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 50When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.