FAQs & Troubleshooting
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234 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3The printer status is Offline or Paused.
- 4How do I load paper?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 6I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 7Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9I cannot make borderless prints.
- 10Can I print from or scan to an Android™ Smartphone?
- 11When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 12I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 14Download a file from the "Downloads" section and save it to Windows 8 computer.
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 20Delete print jobs from the print queue.
- 21What is Network Shared printing?
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25One or more of my colours are not printing.
- 26I'm using Macintosh. What is the PreScan option used for?
- 27I cannot print from my computer via USB.
- 28When I print photos, the colour quality is not good.
- 29What driver package format is supported by my Linux distribution?
- 30Protect your Brother machine against unauthorised access over the network
- 31The edge of glossy paper is smudged.
- 32How do I know which side up my photo paper should be in the tray?
- 33When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 34Is my machine compatible with Windows Vista™?
- 35When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 36How do I clear the message "PAPER JAM" from the display?
- 37Can I use AirPrint with my Brother machine?
- 38Locate files scanned with ControlCenter2 (For Macintosh)
- 39Windows 7 Support Information
- 40How do I clear Machine Error 46?
- 41I cannot remove red-eye.
- 42Can third party ink be used to refill the ink cartridges?
- 43I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 44I cannot install Brother drivers on Debian 10 (Linux)
- 45I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 46Cannot print after a Windows 10 update (June 2020)
- 47I cannot scan when using SELinux (Security-Enhanced Linux)
- 48Use the Network Connection Repair Tool (Windows)
- 49Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 50How to identify your Operating System (OS).