FAQs & Troubleshooting
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235 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an Android™ Smartphone?
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 6Scan and save a document in PDF format (Scan to File)
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 8Delete print jobs from the print queue.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The edge of glossy paper is smudged.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 13Where can I get FaceFilter Studio and what can I do with this application?
- 14When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 15Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 16I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 17Configure and use the Scan Key Tool (Linux)
- 18I want to print using CUPS while keeping SELinux enabled. (Linux)
- 19How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21I cannot scan when using SELinux (Security-Enhanced Linux)
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 23How to identify your Operating System (OS).
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 28I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 29How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 30Scan a document from a Windows Vista application
- 31My computer hangs when connect with a USB Cable.
- 32The Glossy Paper is not feeding correctly.
- 33Where is the USB port on the machine?
- 34How do I clear the message "PAPER JAM" from the display?
- 35How do I replace the Ink Cartridge?
- 36I'm using Macintosh. What is the PreScan option used for?
- 37How do I load paper?
- 38I cannot install Brother drivers on Debian 10 (Linux)
- 39What driver package format is supported by my Linux distribution?
- 40I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 41I installed scan-key-tool, but it does not work. (Linux)
- 42Command List of brscan. (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45Firewall port requirements of the Scan Key Tool (Linux)
- 46Windows 10 Support Information
- 47Use the Network Connection Repair Tool (Windows)
- 48How do I know which side up my photo paper should be in the tray?
- 49The printer status is Offline or Paused.
- 50Where can I download a driver for my machine?