FAQs & Troubleshooting
Latest |
246 Results
- 113/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 214/02/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 324/01/2024Why is it necessary for my machine to go through regular cleaning cycles?
- 414/12/2023Discover the MAC address of the Brother network card
- 508/11/2023How to scan a document from a Windows application?
- 608/11/2023How to scan a document from a Windows application?
- 713/09/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 812/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 912/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1021/06/2023Delete print jobs from the print queue.
- 1119/05/2023I cannot print from my computer via USB.
- 1212/05/2023I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 1326/04/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1426/04/2023Change the printer driver settings (Windows / macOS)
- 1519/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1619/04/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1719/04/2023Open "Scanners and Cameras" and Properties.
- 1819/04/2023I can print but cannot scan via network. (For Windows)
- 1919/04/2023The printer status is Offline or Paused.
- 2015/02/2023Scan and save a document in PDF format (Scan to File)
- 2115/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2215/02/2023Scan a document in Windows 8 and Windows 10.
- 2315/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2426/12/2022Can third party ink be used to refill the ink cartridges?
- 2526/12/2022How to identify your Operating System (OS).
- 2621/12/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2709/11/2022Which E-mail packages are compatible with ControlCenter3?
- 2809/11/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2909/11/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3021/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 3112/10/2022I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3212/10/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3315/09/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3415/09/2022Is there a way to view how much ink is remaining?
- 3515/09/2022Configure the Scan to Email Feature (Linux)
- 3616/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3716/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3816/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3928/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4028/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 4128/07/2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4228/07/2022Configure and use the Scan Key Tool (Linux)
- 4328/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 4428/07/2022Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4528/07/2022I can print but cannot scan via network. (For Mac)
- 4628/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4715/06/2022Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 4815/06/2022I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 4915/06/2022Locate files scanned with ControlCenter3 (For Windows)
- 5015/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)