FAQs & Troubleshooting
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245 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4How do I load paper?
- 5How do I clear Machine Error 46?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7How do I know which side up my photo paper should be in the tray?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 9I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 10Can I print from or scan to an Android™ Smartphone?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 13I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14What kind of Media Adapter can I use?
- 15How do I clear the message "PAPER JAM" from the display?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 18Which E-mail packages are compatible with ControlCenter3?
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 20I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The edge of glossy paper is smudged.
- 23One or more of my colours are not printing.
- 24When I print, the pages are smudged with ink. What should I do?
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26When I print images, the quality is not good (Linux)
- 27Large characters are printed incorrectly. (Linux)
- 28I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 29I am unable to print from a client PC to a printer on a print server. (Linux)
- 30The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 31"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 32The keys on the control panel do not respond.
- 33The LCD displays an error code (number). What does it mean?
- 34What driver package format is supported by my Linux distribution?
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 37I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 38Windows 10 Support Information
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 40Delete print jobs from the print queue.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 43How to identify your Operating System (OS).
- 44Can I print from or scan to an iPhone, iPod Touch or iPad?
- 45Change the printer driver settings (Windows / macOS)
- 46I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 47When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 48In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 49My computer hangs when connect with a USB Cable.
- 50When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?