FAQs & Troubleshooting
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246 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4The printer status is Offline or Paused.
- 5I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 6I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 7What driver package format is supported by my Linux distribution?
- 8I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 9Where is the USB port on the machine?
- 10What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 13How to identify your Operating System (OS).
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 16Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 17I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot.
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 19I cannot make borderless prints.
- 20Can third party ink be used to refill the ink cartridges?
- 21I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 22What is the BRAdmin Professional software used for?
- 23Why can't I print when an ink cartridge is empty?
- 24Uninstall the scanner driver. (Linux)
- 25Can I print from or scan to an iPhone, iPod Touch or iPad?
- 26How do I know which side up my photo paper should be in the tray?
- 27When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 28Pre-Required Procedures (Linux)
- 29Protect your Brother machine against unauthorised access over the network
- 30Change the printer driver settings (Windows / macOS)
- 31I cannot feed the paper from the Photo Paper Tray.
- 32Which E-mail packages are compatible with ControlCenter3?
- 33How do I clear the message "PAPER JAM" from the display?
- 34I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 35I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 36I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 37Uninstall Scan-key-tool. (Linux)
- 38Firewall port requirements of the Scan Key Tool (Linux)
- 39Open the Control Panel (For Windows)
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Can I print from or scan to an Android™ Smartphone?
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46How do I clear Machine Error 46?
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 50When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?