FAQs & Troubleshooting
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218 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Delete print jobs from the print queue.
- 3How do I know which side up my photo paper should be in the tray?
- 4Scan and save a document in PDF format (Scan to File)
- 5Print using only the black ink cartridge when the colour cartridges have run out
- 6Paper Jam
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8Locate files scanned with ControlCenter3 (For Windows)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 12I cannot remove red-eye.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot install Brother drivers on Debian 10 (Linux)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 17Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Can third party ink be used to refill the ink cartridges?
- 22Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 23How do I load envelopes into my machine?
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25Why is it necessary for my machine to go through regular cleaning cycles?
- 26How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 27While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29I still receive the error message "Paper Jam" after I removed the jammed paper.
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35Is my Brother machine compatible with third party print servers?
- 36Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 38Scan an image and insert it in a Windows XP application
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42What driver package format is supported by my Linux distribution?
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Important points for specifying the scan area (Linux)
- 45My machine does regular cleaning cycles in the night. How can I correct this?
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47When I print photos, the colour quality is not good.
- 48Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 49Scan a document using "Scanner and Camera Wizard" in Windows XP
- 50Is there a way to view how much ink is remaining?