FAQs & Troubleshooting
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216 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3Delete print jobs from the print queue.
- 4Scan and save a document in PDF format (Scan to File)
- 5Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 6Where can I get FaceFilter Studio and what can I do with this application?
- 7Is my machine compatible with Windows Vista™?
- 8Can I print from or scan to an Android™ Smartphone?
- 9Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 10Which E-mail packages are compatible with ControlCenter3?
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12Where is the USB port on the machine?
- 13Print command (cupswrapper). (Linux)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Can I print from or scan to an iPhone, iPod Touch or iPad?
- 16Replace Ink
- 17How do I load envelopes into my machine?
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 23I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 24I'm using Macintosh. What is the PreScan option used for?
- 25Why is it necessary for my machine to go through regular cleaning cycles?
- 26I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 27I cannot install Brother drivers on Debian 10 (Linux)
- 28I cannot scan when using SELinux (Security-Enhanced Linux)
- 29Can I use AirPrint with my Brother machine?
- 30Change the printer driver settings (Windows / macOS)
- 31Paper Jam
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33Open "Scanners and Cameras" and Properties.
- 34When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 35Scan a document using "Scanner and Camera Wizard" in Windows XP
- 36How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Windows 7 Support Information
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 42When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 43How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 44I'm using Firefox® 2.0 or higher as a web browser, when I click "Close this window" the browser window does not close.
- 45Change the user interface of ControlCenter3
- 46Can third party ink be used to refill the ink cartridges?
- 47When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 48Scan a document in Mac OS X 10.7.
- 49When I print, the pages are smudged with ink.
- 50Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.