FAQs & Troubleshooting
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- 1What is Network Shared printing?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod Touch and iPad?
- 5Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 6When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 7I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9What is Brother iPrint&Scan?
- 10I cannot install Brother drivers on Debian 10 (Linux)
- 11Can I print from or scan to Android™ Smartphone?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14The printer status is Offline or Paused.
- 15When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 16Print using only the black ink cartridge when the colour cartridges have run out
- 17When I print, the pages are smudged with ink.
- 18Replace Ink
- 19Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 20Load paper in the paper tray
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 25Scan and save a document in PDF format (Scan to File)
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 28The edge of glossy paper is smudged.
- 29Print the Network Configuration List
- 30How to scan a document from a Windows application?
- 31What driver package format is supported by my Linux distribution?
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34How do I know which side up my photo paper should be in the tray?
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41I cannot make borderless prints.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 44Which E-mail packages are compatible with ControlCenter3?
- 45When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 48I'm using Macintosh. What is the PreScan option used for?
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colours do not match the colours in the original photo.