FAQs & Troubleshooting
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274 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2What is Brother iPrint&Scan?
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Scan and save a document in PDF format (Scan to File)
- 7Set up your Brother machine on a wireless network.
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot install Brother drivers on Debian 10 (Linux)
- 10I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 11Where can I get FaceFilter Studio and what can I do with this application?
- 12Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Print using only the black ink cartridge when the colour cartridges have run out
- 15Replace Ink
- 16Protect your Brother machine against unauthorised access over the network
- 17What driver package format is supported by my Linux distribution?
- 18Can I print from and scan to iPhone, iPod Touch and iPad?
- 19How do I know which side up my photo paper should be in the tray?
- 20Paper Jam
- 21How do I factory reset the network settings?
- 22Ink Low
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 27Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 31Load paper in the paper tray
- 32Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37One or more of my colours are not printing (blank). What can I do?
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39I'm trying to use a network connected Brother machine but I cannot see the machine in the Network Explorer using Windows Vista™.
- 40I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 41Improve poor print quality.
- 42I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 50Is my machine compatible with Windows Vista™?