FAQs & Troubleshooting
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259 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from and scan to iPhone, iPod Touch and iPad?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Paper Jam
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 10The printer status is Offline or Paused.
- 11When I print, the pages are smudged with ink.
- 12I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 13Print PDF files or documents from the Brother iPrint&Scan application when using Windows Phone.
- 14Cannot print after a Windows 10 update (June 2020)
- 15Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 16I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 17How do I know which side up my photo paper should be in the tray?
- 18Print using only the black ink cartridge when the colour cartridges have run out
- 19One or more of my colours are not printing (blank). What can I do?
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Can I print from or scan to Android™ Smartphone?
- 24Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 25Load paper in the paper tray
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27The edge of glossy paper is smudged.
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Printing from applications other than Brother iPrint&Scan when using an Android™ mobile device.
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Replace Ink
- 35I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39I cannot install Brother drivers on Debian 10 (Linux)
- 40Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 41Scan and save a document in PDF format (Scan to File)
- 42How do I load envelopes into my machine?
- 43Scan from the Brother iPrint&Scan application using Windows Phone.
- 44Print a web page from iPrint&Scan when using an Android™ mobile device.
- 45I cannot make borderless prints.
- 46Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 47When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 48What driver package format is supported by my Linux distribution?
- 49I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)