FAQs & Troubleshooting
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200 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4One or more of my colours are not printing.
- 5How do I clear Machine Error 46?
- 6Locate files scanned with ControlCenter3 (For Windows)
- 7When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 10I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 11I'm using Macintosh. What is the PreScan option used for?
- 12Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 13I cannot install Brother drivers on Debian 10 (Linux)
- 14How to identify your Operating System (OS).
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16Can I print from or scan to an iPhone, iPod Touch or iPad?
- 17The printer status is Offline or Paused.
- 18"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 19Can I print from or scan to an Android™ Smartphone?
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 22Can third party ink be used to refill the ink cartridges?
- 23How do I know which side up my photo paper should be in the tray?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25Why can't I print when an ink cartridge is empty?
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 29Can I use AirPrint with my Brother machine?
- 30When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 31How do I load paper?
- 32Install the built-in drivers (For Windows 8 and Windows 10)
- 33Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34Is my machine compatible with Windows Vista™?
- 35Which E-mail packages are compatible with ControlCenter3?
- 36Where is the USB port on the machine?
- 37How do I clear the message "PAPER JAM" from the display?
- 38How do I replace the Ink Cartridge?
- 39Delete print jobs from the print queue.
- 40Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 43When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 44I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47Pre-Required Procedures (Linux)
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 49Change the printer driver settings (Windows / macOS)
- 50I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
