FAQs & Troubleshooting
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202 Results
- 1How do I clear Machine Error 46?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3How do I know which side up my photo paper should be in the tray?
- 4Scan and save a document in PDF format (Scan to File)
- 5How do I load paper?
- 6Change the printer driver settings (Windows / macOS)
- 7When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 8Can I print from or scan to an iPhone, iPod Touch or iPad?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Delete print jobs from the print queue.
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16One or more of my colours are not printing.
- 17When I print, the pages are smudged with ink. What should I do?
- 18Where is the USB port on the machine?
- 19How do I clear the message "PAPER JAM" from the display?
- 20I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 21I cannot install / uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 22What driver package format is supported by my Linux distribution?
- 23How to identify your Operating System (OS).
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 26I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 27When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 28"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32I am using the memory card function but the thumbnail images do not appear on the printout
- 33I cannot install Brother drivers on Debian 10 (Linux)
- 34Cannot print after a Windows 10 update (June 2020)
- 35I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 36Pre-Required Procedures (Linux)
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 38Can I use AirPrint with my Brother machine?
- 39Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 40Can I print from or scan to an Android™ Smartphone?
- 41I cannot print from my computer via USB.
- 42Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 43Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 46Is my machine compatible with Windows Vista™?
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Improve poor print quality.
- 49I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 50Uninstall the scanner driver. (Linux)