FAQs & Troubleshooting
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264 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Scan and save a document in PDF format (Scan to File)
- 4What is the default node name of a Brother machine?
- 5The printer status is Offline or Paused.
- 6I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 8What is the BRAdmin Professional software used for?
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 10I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14How to identify your Operating System (OS).
- 15I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 16I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 17I am having issues with the paper feed. What can I do?
- 18When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 19I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21I cannot install Brother drivers on Debian 10 (Linux)
- 22Check the firmware version.
- 23Can I print from or scan to an iPhone, iPod Touch or iPad?
- 24When printing from my Apple Mac OS® 10.x the print is coming out like a mirror image
- 25I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 31One or more of my colours are not printing (blank). What can I do?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33What kind of Media Adapter can I use?
- 34I want to use the Simple Network Configuration capabilities of Apple® Mac OS X but I cannot find my printer in the "Print Center".
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37Protect your Brother machine against unauthorised access over the network
- 38Delete print jobs from the print queue.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 40Discover the MAC address of the Brother network card
- 41Can I print from or scan to an Android™ Smartphone?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 44I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 45Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 46When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 47I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 48When I print, the pages are smudged with ink. What should I do?
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 50I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.