FAQs & Troubleshooting
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211 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to an Android™ Smartphone?
- 3Scan and save a document in PDF format (Scan to File)
- 4I'm using Macintosh. What is the PreScan option used for?
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6How do I know which side up my photo paper should be in the tray?
- 7How do I clear the message "PAPER JAM" from the display?
- 8What driver package format is supported by my Linux distribution?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 11How do I load paper?
- 12How do I clear Machine Error 46?
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 14When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 17I cannot install Brother drivers on Debian 10 (Linux)
- 18When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22Locate files scanned with ControlCenter3 (For Windows)
- 23Change the printer driver settings (Windows / macOS)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 29Which E-mail packages are compatible with ControlCenter3?
- 30Where is the USB port on the machine?
- 31When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 32Check the firmware version.
- 33Scan an image and insert it in a Windows XP application
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 36When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 37Is my Brother machine compatible with third party print servers?
- 38I'm using Firefox® 2.0 or higher as a web browser, when I click "Close this window" the browser window does not close.
- 39I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 40I cannot feed the paper from the Photo Paper Tray.
- 41When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43What kind of Media Adapter can I use?
- 44I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46I cannot scan when using SELinux (Security-Enhanced Linux)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003 via USB?
- 49Change the user interface of ControlCenter3
- 50"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?