FAQs & Troubleshooting
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243 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Scan and save a document in PDF format (Scan to File)
- 4I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 5I am having issues with the paper feed. What can I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7How to identify your Operating System (OS).
- 8The printer status is Offline or Paused.
- 9When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 10One or more of my colours are not printing (blank). What can I do?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 14I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 17I installed drivers from the bundled CD-ROM but I cannot print (Mac OS X 10.5 or greater)
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19I cannot install Brother drivers on Debian 10 (Linux)
- 20Can I print from or scan to an Android™ Smartphone?
- 21I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 24I am using the memory card function but the thumbnail images do not appear on the printout
- 25Change the printer driver settings (Windows / macOS)
- 26When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 27I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29Can I print from or scan to an iPhone, iPod Touch or iPad?
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 32Cannot print after a Windows 10 update (June 2020)
- 33I cannot scan when using SELinux (Security-Enhanced Linux)
- 34How do I clear Machine Error 46?
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007.
- 38Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 39I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 40Which E-mail packages are compatible with ControlCenter3?
- 41I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 42When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 43The link icon for Outlook Express is not displayed in PaperPort®.
- 44I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 45I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 46When installing a mediacard into the slot, the message "Card is full" appears even though the card is not full.
- 47I'm using Windows . How can I uninstall the drivers?
- 48Delete print jobs from the print queue.
- 49The edge of glossy paper is smudged.
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.