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DCP-197C

FAQs & Troubleshooting

FAQs & Troubleshooting

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  • 1
    12/10/2022
    I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
  • 2
    26/03/2019
    When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"  
  • 3
    23/01/2019
    When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
  • 4
    10/04/2017
    I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
  • 5
    21/01/2016
    When I try to scan the document, the scanner application crashes. (OS X 10.11)
  • 6
    13/10/2015
    When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
  • 7
    13/10/2015
    I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
  • 8
    13/05/2014
    I cannot scan via USB. (Mac OS X)
  • 9
    24/11/2010
    I am using Windows XP and I cannot scan with the USB cable.
  • 10
    22/07/2008
    I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.

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