FAQs & Troubleshooting
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214 Results
- 1Locate files scanned with ControlCenter3 (For Windows)
- 2Print using only the black ink cartridge when the colour cartridges have run out
- 3Paper Jam
- 4Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 5Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 6Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Delete print jobs from the print queue.
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 13When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15I'm using Macintosh. What is the PreScan option used for?
- 16The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 19Pre-Required Procedures (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23I cannot make borderless prints.
- 24Locate files scanned with ControlCenter2 (For Macintosh)
- 25Change the printer driver settings (Windows / macOS)
- 26"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 27How do I clear the message "Cannot Detect" from the display?
- 28I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 29Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 30Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 31When I scan the document using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off.
- 32When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 33Can third party ink be used to refill the ink cartridges?
- 34When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 35One or more of my colours are not printing (blank). What can I do?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 40I cannot access the memory card in the media slot.
- 41Can I print from or scan to an Android™ Smartphone?
- 42Can I print from or scan to an iPhone, iPod Touch or iPad?
- 43Scan and save a document in PDF format (Scan to File)
- 44When I print photos, the colour quality is not good.
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46Replace Ink
- 47Paper size settings are unavailable when I print from OpenOffice (Linux)
- 48Delete a network scanner entry. (Linux)
- 49How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 50To install the printer driver easily using a tool. (Linux)