FAQs & Troubleshooting
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214 Results
- 1Change the printer driver settings (Windows / macOS)
- 2I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4Can I print from or scan to an iPhone, iPod Touch or iPad?
- 5Replace Ink
- 6I cannot install Brother drivers on Debian 10 (Linux)
- 7Pre-Required Procedures (Linux)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11How do I know which side up my photo paper should be in the tray?
- 12Is my machine compatible with Windows Vista™?
- 13Paper Jam
- 14The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 15The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 16My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Open the Control Panel (For Windows)
- 19Can I use AirPrint with my Brother machine?
- 20I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22Scan a document from a Windows Vista application
- 23What driver package format is supported by my Linux distribution?
- 24I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26Install BookScan & Whiteboard Suite onto Windows 10.
- 27Windows 10 Support Information
- 28Open "Scanners and Cameras" and Properties.
- 29Can I print from or scan to an Android™ Smartphone?
- 30I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 31Scan and save a document in PDF format (Scan to File)
- 32Print using only the black ink cartridge when the colour cartridges have run out
- 33Change the user interface of ControlCenter3
- 34When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 35The LCD displays an error code (number). What does it mean?
- 36Can I adjust the Sleep Mode setting?
- 37How do I load envelopes into my machine?
- 38How to scan a document from a Windows application?
- 39I cannot install the driver when using the Driver Install Tool. (Linux)
- 40My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 41When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 42Uninstall the scanner driver. (Linux)
- 43Uninstall Scan-key-tool. (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Check the firmware version.
- 46Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 47When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Install the built-in drivers (For Windows 8 and Windows 10)