FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Paper Jam
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Print using only the black ink cartridge when the colour cartridges have run out
- 5Can I print from or scan to an Android™ Smartphone?
- 6I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 7I cannot install Brother drivers on Debian 10 (Linux)
- 8Scan and save a document in PDF format (Scan to File)
- 9Replace Ink
- 10How do I load envelopes into my machine?
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13How to identify your Operating System (OS).
- 14Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15Is my machine compatible with Windows Vista™?
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 17Can I print from or scan to an iPhone, iPod Touch or iPad?
- 18When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 19When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 20One or more of my colours are not printing (blank). What can I do?
- 21Where can I find my Brother machine's serial number?
- 22I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 30I'm using Macintosh. What is the PreScan option used for?
- 31Important points for specifying the scan area (Linux)
- 32Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 33Open the Status Monitor
- 34Delete print jobs from the print queue.
- 35Scan a document into ScanSoft™ PaperPort™ 11SE
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 40I am unable to print from a client PC to a printer on a print server. (Linux)
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42When I turn the Power ON, I always have to re-enter the Date and Time.
- 43Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 46Can I adjust the Sleep Mode setting?
- 47What is MFL-Pro Suite Software?
- 48Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 49Configure and use the Scan Key Tool (Linux)
- 50What driver package format is supported by my Linux distribution?