FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I print from or scan to an Android™ Smartphone?
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6Locate files scanned with ControlCenter2 (For Macintosh)
- 7I cannot install Brother drivers on Debian 10 (Linux)
- 8Paper Jam
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Where can I get FaceFilter Studio and what can I do with this application?
- 11When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 13When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 14Where can I find my Brother machine's serial number?
- 15Replace Ink
- 16How do I load envelopes into my machine?
- 17Pre-Required Procedures (Linux)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 22I'm using Macintosh. What is the PreScan option used for?
- 23Print using only the black ink cartridge when the colour cartridges have run out
- 24I'm using Firefox® 2.0 or higher as a web browser, when I click "Close this window" the browser window does not close.
- 25The keys on the control panel do not respond.
- 26Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 27Important points for specifying the scan area (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Open the Control Panel (For Windows)
- 30I still receive the error message "Paper Jam" after I removed the jammed paper.
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 33I cannot install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot.
- 34Install FaceFilter Studio onto Windows 10.
- 35How do I change the brightness on the LCD as it is too dark and I cannot read the screen?
- 36When I turn the Power ON, I always have to re-enter the Date and Time.
- 37Can I adjust the Sleep Mode setting?
- 38What is MFL-Pro Suite Software?
- 39What driver package format is supported by my Linux distribution?
- 40To install the printer driver easily using a tool. (Linux)
- 41Check the firmware version.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 43Delete print jobs from the print queue.
- 44Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46How to identify your Operating System (OS).
- 47Locate files scanned with ControlCenter3 (For Windows)
- 48The printer status is Offline or Paused.
- 49Where can I download a driver for my machine?
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?