FAQs & Troubleshooting
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193 Results
- 1Replace Toner
- 2(Video) Load A5 short edge / A4 / Letter paper
- 3Replace Drum
- 4(Video) Load A5 long edge paper
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6What is Brother iPrint&Scan?
- 7(Video) Set up your Brother machine
- 8(Video) Unpack your Brother machine
- 9Jam Inside
- 10Set up your Brother machine on a wireless network.
- 11Can I print from and scan to iPhone, iPod Touch and iPad?
- 12The printer status is Offline or Paused.
- 13How to identify your Operating System (OS).
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Load paper in the paper tray
- 17Can I print from or scan to Android™ Smartphone?
- 18I cannot print using my Brother machine on a wireless network (Windows)
- 19I cannot print using my Brother machine on a wireless network (Mac)
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21I cannot install Brother drivers on Debian 10 (Linux)
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Reset the network settings to the factory settings
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27My Brother machine could not be found over the network when I installed drivers on my PC.
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30Jam Tray
- 31"Offline" appears on the Status Monitor.
- 32What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33What is the difference between the toner cartridge and the drum unit?
- 34Turn the Toner Save mode on or off
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 37Check the remaining ink or toner level (Linux)
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Can I use AirPrint with my Brother machine?
- 40Unable to Scan / Scan Unable
- 41Out of Memory
- 42What is the recommended paper?
- 43Black lines down the page
- 44Scan and save a document in PDF format for Windows (Scan to File)
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 47I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using Brother iPrint&Scan.
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49What is Toner Continue Mode?
- 50No Toner