FAQs & Troubleshooting
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132 Results
- 1Replace Toner
- 2Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 3Jam Inside
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 6Replace Drum
- 7Can I print from or scan to an Android™ Smartphone?
- 8Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 9Drum End Soon
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Cover is Open
- 12Cartridge Error
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Jam Tray
- 15Turn the Toner Save mode on or off
- 16How to identify your Operating System (OS).
- 17No Drum
- 18Print Unable or Print Unable XX
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Wrong Paper Type
- 21Can I use AirPrint with my Brother machine?
- 22No Paper
- 23Unable to Scan / Scan Unable
- 24What is the recommended paper?
- 25I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 26I cannot install Brother drivers on Debian 10 (Linux)
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28Can I print from or scan to an iPhone, iPod Touch or iPad?
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Delete print jobs from the print queue.
- 31I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 32Change the printer driver settings (Windows / macOS)
- 33The printer status is Offline or Paused.
- 34Uninstall the drivers. (macOS 13 or greater)
- 35Scan a document using Brother iPrint&Scan. (macOS only)
- 36"Offline" appears on the Status Monitor.
- 37The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 38What driver package format is supported by my Linux distribution?
- 39Check the firmware version.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41TONER ENDED
- 42No Toner
- 43Drum !
- 44The keys on the control panel do not respond or triple beep when I press them.
- 45Out of Memory
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Uninstall the Brother Software and Drivers (Windows)
- 48"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 49Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 50What is the difference between the toner cartridge and the drum unit?