FAQs & Troubleshooting
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131 Results
- 1Replace Drum
- 2Jam Tray
- 3Jam Inside
- 4Replace Toner
- 5Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 6"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Can I print from or scan to an Android™ Smartphone?
- 9Can I print from or scan to an iPhone, iPod Touch or iPad?
- 10Print Unable or Print Unable XX
- 11The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 14Can I use AirPrint with my Brother machine?
- 15How to identify your Operating System (OS).
- 16What is Toner Continue Mode?
- 17The printer status is Offline or Paused.
- 18What is the recommended paper?
- 19Where can I download Brother iPrint&Scan application for Mac?
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21A blank page is fed from my Brother machine even though I didn't try to print or copy documents.
- 22Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 23No Drum
- 24No Toner
- 25Wrong Paper Type
- 26Cover is Open
- 27Clean the Drum Unit.
- 28Clean the corona wire of the drum unit.
- 29How to scan a document from a Windows application?
- 30I cannot install Brother drivers on Debian 10 (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33Uninstall Scan-key-tool. (Linux)
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Is my Brother machine compatible with third party print servers?
- 37When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 41A message appears informing to "The optical photoconductor needs to be replaced. / The paper tray is almost empty. " on my Macintosh.
- 42Check the firmware version.
- 43"Offline" appears on the Status Monitor.
- 44Open the Control Panel (For Windows)
- 45Open "Scanners and Cameras" and Properties.
- 46What is the difference between the toner cartridge and the drum unit?
- 47Scan a document and e-mail it as an attachment. (For Windows)
- 48Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 49Unable to Scan / Scan Unable
- 50I cannot print from my computer via USB.