FAQs & Troubleshooting
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198 Results
- 1One or more of my colours are not printing.
- 2Can third party ink be used to refill the ink cartridges?
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4How do I clear Machine Error 46?
- 5"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 6What driver package format is supported by my Linux distribution?
- 7Pre-Required Procedures (Linux)
- 8When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 9How do I load 10 x 15 Glossy paper into my machine?
- 10When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 11Configure the Scan to Email Feature (Linux)
- 12I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 13Uninstall Scan-key-tool. (Linux)
- 14The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 15When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 16Command List of brscan. (Linux)
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18Can I use AirPrint with my Brother machine?
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 21I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 22How do I replace the Ink Cartridge?
- 23How do I load paper?
- 24I cannot install Brother drivers on Debian 10 (Linux)
- 25I cannot scan when using SELinux (Security-Enhanced Linux)
- 26I want to print using CUPS while keeping SELinux enabled. (Linux)
- 27Firewall port requirements of the Scan Key Tool (Linux)
- 28Windows 10 Support Information
- 29Can I print from or scan to an Android™ Smartphone?
- 30Can I print from or scan to an iPhone, iPod Touch or iPad?
- 31How do I know which side up my photo paper should be in the tray?
- 32Windows 7 Support Information
- 33Scan a document in Windows 8 and Windows 10.
- 34Is there a way to view how much ink is remaining?
- 35The LCD displays an error code (number). What does it mean?
- 36How to scan a document from a Windows application?
- 37How to scan a document from a Windows application?
- 38I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 39I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Configure and use the Scan Key Tool (Linux)
- 42Scan using XSane or GIMP (Linux)
- 43I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 46I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Print command (cupswrapper). (Linux)
- 50The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)