FAQs & Troubleshooting
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211 Results
- 1Replace Ink
- 2What driver package format is supported by my Linux distribution?
- 3Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Can I print from or scan to an Android™ Smartphone?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Delete print jobs from the print queue.
- 11Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15How to identify your Operating System (OS).
- 16Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 17When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 18When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 19When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 20When I print, the pages are smudged with ink.
- 21I cannot access the memory card in the media slot.
- 22Where can I find my Brother machine's serial number?
- 23Is there a way to view how much ink is remaining?
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Change the printer driver settings (Windows / macOS)
- 26Where can I get FaceFilter Studio and what can I do with this application?
- 27Is my machine compatible with Windows Vista™?
- 28Change the user interface of ControlCenter3
- 29How do I clear the message "Unable to..." or "... Unable" ?
- 30The LCD displays an error code (number). What does it mean?
- 31I am using the memory card function but the thumbnail images do not appear on the printout
- 32I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 33I cannot install Brother drivers on Debian 10 (Linux)
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35Install PaperPort™ 12SE / 14SE onto Windows 10.
- 36The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 37How do I know which side up my photo paper should be in the tray?
- 38Scan and save a document in PDF format (Scan to File)
- 39Why do the ink cartridges run out very quickly?
- 40When I print using the XML Paper Specification Printer Driver, the print out result is not what I expected, it is very different from the original draft.
- 41Print using only the black ink cartridge when the colour cartridges have run out
- 42I'm using Firefox® 2.0 or higher as a web browser, when I click "Close this window" the browser window does not close.
- 43Scan an image and insert it in a Windows XP application
- 44Set the date and time
- 45When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 46What is MFL-Pro Suite Software?
- 47How to scan a document from a Windows application?
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49Configure and use the Scan Key Tool (Linux)
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina