FAQs & Troubleshooting
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211 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3How do I clear the message "Unable to..." or "... Unable" ?
- 4Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 5One or more of my colours are not printing (blank). What can I do?
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7How do I load envelopes into my machine?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Change the printer driver settings (Windows / macOS)
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 11Locate files scanned with ControlCenter2 (For Macintosh)
- 12The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 13When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 14Is my machine compatible with Windows Vista™?
- 15When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 16Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 17When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 18Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 19What driver package format is supported by my Linux distribution?
- 20Locate files scanned with ControlCenter3 (For Windows)
- 21Can I print from or scan to an Android™ Smartphone?
- 22Can I print from or scan to an iPhone, iPod Touch or iPad?
- 23When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 24Where is the USB port on the machine?
- 25Paper Jam
- 26Install FaceFilter Studio onto Windows 10.
- 27When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 28Change the user interface of ControlCenter3
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32Print command (LPR) (Linux)
- 33Pre-Required Procedures (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36How to identify your Operating System (OS).
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38Windows 7 Support Information
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 41Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43Can third party ink be used to refill the ink cartridges?
- 44When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 45I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 48Scan a document in Mac OS X 10.6.
- 49When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 50When I print, the pages are smudged with ink.