FAQs & Troubleshooting
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196 Results
- 1How do I load 10 x 15 Glossy paper into my machine?
- 2Install the built-in drivers (For Windows 8 and Windows 10)
- 3The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4The printer status is Offline or Paused.
- 5How do I load paper?
- 6Can I print from or scan to an Android™ Smartphone?
- 7When I print, the pages are smudged with ink. What should I do?
- 8"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 9Can third party ink be used to refill the ink cartridges?
- 10Improve poor print quality.
- 11How do I clear the message "PAPER JAM" from the display?
- 12How do I clear Machine Error 46?
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 16When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 17How do I clear the message "INK EMPTY" from the display?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Can I print from or scan to an iPhone, iPod Touch or iPad?
- 20Scan and save a document in PDF format (Scan to File)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22How to identify your Operating System (OS).
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 26When I print photos, the colour quality is not good.
- 27When I scan a document to a PDF file using ControlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 28When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 29The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 30"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 31Uninstall the drivers (Windows)
- 32I cannot install Brother drivers on Debian 10 (Linux)
- 33I'm using SuSE 11.2. I cannot print to Brother monochrome machines. (Linux)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 36Can I use AirPrint with my Brother machine?
- 37Locate files scanned with ControlCenter2 (For Macintosh)
- 38Change the printer driver settings (Windows / macOS)
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 40Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 41I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 43Where can I get FaceFilter Studio and what can I do with this application?
- 44Which E-mail packages are compatible with ControlCenter3?
- 45One or more of my colours are not printing.
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47"System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". appears when scanning to OCR from ScanSoft™ PaperPort™ 11SE, using Windows XP Service Pack 2 (SP2).
- 48After I installed Sun JavaVM, some applications will not work correctly.
- 49How do I re-install the drivers?
- 50How do I replace the Ink Cartridge?