FAQs & Troubleshooting
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210 Results
- 1How do I load 10 x 15 Glossy paper into my machine?
- 2How do I load paper?
- 3How do I know which side up my photo paper should be in the tray?
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I print from or scan to an iPhone, iPod Touch or iPad?
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 8Cannot print after a Windows 10 update (June 2020)
- 9I cannot install Brother drivers on Debian 10 (Linux)
- 10Can third party ink be used to refill the ink cartridges?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12How do I clear the message "PAPER JAM" from the display?
- 13The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 16How to identify your Operating System (OS).
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 19When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 20When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 21Where is the USB port on the machine?
- 22I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 23Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 24Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 25How to scan a document from a Windows application?
- 26"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 27I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 28What driver package format is supported by my Linux distribution?
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31Change the printer driver settings (Windows / macOS)
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33How do I clear Machine Error 46?
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 35Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 36I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 37"Near Empty [Colour]" is appearing on my Brother machine’s LCD?
- 38Which E-mail packages are compatible with ControlCenter3?
- 39When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 40Scan a document from a Windows XP application
- 41When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 42I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44What is MFL-Pro Suite Software?
- 45Why can't I print when an ink cartridge is empty?
- 46Scan using XSane or GIMP (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49I cannot pull the paper tray out of my machine. What can I do?
- 50Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine?