FAQs & Troubleshooting
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210 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Which E-mail packages are compatible with ControlCenter3?
- 3Can I print from or scan to an Android™ Smartphone?
- 4Scan and save a document in PDF format (Scan to File)
- 5Delete print jobs from the print queue.
- 6How do I load paper?
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8How do I load 10 x 15 Glossy paper into my machine?
- 9Change the printer driver settings (Windows / macOS)
- 10I cannot install Brother drivers on Debian 10 (Linux)
- 11How do I know which side up my photo paper should be in the tray?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15What driver package format is supported by my Linux distribution?
- 16Can I print from or scan to an iPhone, iPod Touch or iPad?
- 17The edge of glossy paper is smudged.
- 18I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 19I'm using Macintosh. What is the PreScan option used for?
- 20Pre-Required Procedures (Linux)
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 25Where is the USB port on the machine?
- 26What kind of Media Adapter can I use?
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 28Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 30Install the built-in drivers (For Windows 8 and Windows 10)
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 34How do I clear Machine Error 46?
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 36I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 37When I print, the pages are smudged with ink. What should I do?
- 38I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 39Why can't I print when an ink cartridge is empty?
- 40I cannot print from my computer via USB.
- 41When I scan a document to a PDF file using ControlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 42When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 43Can third party ink be used to refill the ink cartridges?
- 44When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 45One or more of my colours are not printing.
- 46When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 47How do I clear the message "PAPER JAM" from the display?
- 48Where can I find my Brother machine's serial number?
- 49How do I re-install the drivers?
- 50How do I clean the Scanner to improve the copy quality?