FAQs & Troubleshooting
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211 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 3How do I clear Machine Error 46?
- 4Scan multiple pages into one file instead of each scan being saved as a separate file.
- 5When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 6Which E-mail packages are compatible with ControlCenter3?
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 8I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 11The printer status is Offline or Paused.
- 12How do I print on an envelope?
- 13What are the settings in the Scanner window used for on an Apple Mac?
- 14Can I print from or scan to an iPhone, iPod Touch or iPad?
- 15Scan and save a document in PDF format (Scan to File)
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 18In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22I cannot install Brother drivers on Debian 10 (Linux)
- 23What driver package format is supported by my Linux distribution?
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Open "Scanners and Cameras" and Properties.
- 26How to identify your Operating System (OS).
- 27Can I print from or scan to an Android™ Smartphone?
- 28Change the printer driver settings (Windows / macOS)
- 29Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 30Can third party ink be used to refill the ink cartridges?
- 31I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34What kind of Media Adapter can I use?
- 35Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 36I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 37I cannot print from my computer via USB.
- 38Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 39How to scan a document from a Windows application?
- 40How to scan a document from a Windows application?
- 41The driver installation finished successfully but I cannot print. (Linux)
- 42Important points for specifying the scan area (Linux)
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 44The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 47I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, using Windows® XP/XP Professional x64 Edition.
- 50Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
