FAQs & Troubleshooting
Latest |
167 Results
- 124/01/2024My machine does regular cleaning cycles in the night. How can I correct this?
- 224/01/2024Why is it necessary for my machine to go through regular cleaning cycles?
- 308/11/2023How to scan a document from a Windows application?
- 408/11/2023How to scan a document from a Windows application?
- 512/07/2023I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 612/07/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 721/06/2023Delete print jobs from the print queue.
- 819/05/2023I cannot print from my computer via USB.
- 926/04/2023Change the printer driver settings (Windows / macOS)
- 1019/04/2023Open "Scanners and Cameras" and Properties.
- 1119/04/2023The printer status is Offline or Paused.
- 1215/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1315/02/2023Scan and save a document in PDF format (Scan to File)
- 1415/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1515/02/2023Scan a document in Windows 8 and Windows 10.
- 1626/12/2022Can third party ink be used to refill the ink cartridges?
- 1726/12/2022How to identify your Operating System (OS).
- 1809/11/2022Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 1912/10/2022I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2012/10/2022I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2112/10/2022Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 2216/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2316/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 2428/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2528/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 2615/06/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2712/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2814/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2914/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 3028/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3128/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 3211/11/2021Open the Control Panel (For Windows)
- 3311/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 3421/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 3527/07/2020Cannot print after a Windows 10 update (June 2020)
- 3628/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 3701/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 3831/10/2019In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 3919/06/2019Windows 10 Support Information
- 4007/06/2019Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 4126/04/2019Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4226/04/2019I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 4326/03/2019When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 4423/01/2019"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 4519/10/2018The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 4620/08/2018Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 4710/07/2018Windows 7 Support Information
- 4828/02/2017When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 4919/05/2016When I print, the pages are smudged with ink. What should I do?
- 5022/04/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?