FAQs & Troubleshooting
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167 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 3Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
- 4One or more of my colours are not printing (blank). What can I do?
- 5When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 6Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 8Can I print from or scan to an Android™ Smartphone?
- 9Scan and save a document in PDF format (Scan to File)
- 10I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 11When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 12I am having issues with the paper feed. What can I do?
- 13When I print, the pages are smudged with ink. What should I do?
- 14What kind of Media Adapter can I use?
- 15How do I print on an envelope?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17How to identify your Operating System (OS).
- 18The printer status is Offline or Paused.
- 19My machine only prints one copy of my document even though I have asked it to print two or more (for Windows 2000/XP and Windows Vista).
- 20I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 22I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 23"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 25When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 26Why can't I print when an ink cartridge is empty?
- 27How to scan a document from a Windows application?
- 28I cannot print from my computer via USB.
- 29Uninstall the drivers. (Mac OS X 10.5)
- 30Is there any way to reduce Ink consumption?
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Delete print jobs from the print queue.
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 35Change the printer driver settings (Windows / macOS)
- 36How do I clear Machine Error 46?
- 37When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 38Which E-mail packages are compatible with ControlCenter3?
- 39Can third party ink be used to refill the ink cartridges?
- 40I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 41Where is the USB port on the machine?
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 43I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 44I'm using Windows. Print speed is too slow. What can I do?
- 45Can I print from or scan to an iPhone, iPod Touch or iPad?
- 46Windows 7 Support Information
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 49When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is greyed out, using Windows® XP/XP Professional x64 Edition.
- 50I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.