FAQs & Troubleshooting
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165 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 4I can not install/uninstall the driver when a card is installed into the media slot.
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 7I’m using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware".
- 8How to identify your Operating System (OS).
- 9When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 10I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 11Scan a document from a Windows XP application
- 12When I print, the pages are smudged with ink. What should I do?
- 13I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 14Uninstall the drivers. (Mac OS X 10.5)
- 15Delete print jobs from the print queue.
- 16Change the printer driver settings (Windows / macOS)
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20Scan a document using "Scanner and Camera Wizard" in Windows XP
- 21I am having issues with the paper feed. What can I do?
- 22When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'.
- 24Where can I find the serial number for my unit?
- 25When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY"
- 26I get the error message Type 1,010 when I am trying to scan into Mac OS® 9
- 27The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 28Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 29When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 30In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 31How do I scan an image and insert it into an Office 2007 application using Windows Vista/Windows 7
- 32I downloaded the WHQL, Windows XP certified driver for USB. How do I install it?
- 33How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35I'm using Mac OS 9.1-9.2. How can I uninstall the drivers?
- 36How can I re-install the drivers?
- 37How to scan a document from a Windows application?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39Windows 10 Support Information
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43The edge of glossy paper is smudged.
- 44How do I clear Machine Error 46?
- 45I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 47How do I scan a document from the Windows Vista™ Photo Gallery?
- 48When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 49Scan an image and insert it in a Windows XP application
- 50Scan a document in Windows 8 and Windows 10.