FAQs & Troubleshooting
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234 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer.
- 3The printer status is Offline or Paused.
- 4When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running.
- 5I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 6What is the PreScan option used for on an Apple Mac?
- 7Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 8Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 9When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 10Scan and save a document in PDF format (Scan to File)
- 11I'm using Windows 98 / Me / 2000 / XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 12The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 13Delete print jobs from the print queue.
- 14Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 16I'm using Mac OS X 10.2 - 10.4 and I'm getting an error messages when I try to print.
- 17I cannot scan when using SELinux (Security-Enhanced Linux)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Cannot print after a Windows 10 update (June 2020)
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26Can third party ink be used to refill the ink cartridges?
- 27One or more of my colours are not printing (blank). What can I do?
- 28"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 29When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 30Windows 10 Support Information
- 31A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 32The LCD message "Standing by ON/OFF to resume" is displayed on my Brother machine.
- 33Windows 7 Support Information
- 34The white horizontal lines appears on the printed image from the PaperPort® software
- 35Pre-Required Procedures (Linux)
- 36Open "Scanners and Cameras" and Properties.
- 37How to identify your Operating System (OS).
- 38Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 39Functions supported in the Windows 7 built-in drivers
- 40How do I clear Machine Error 46?
- 41When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 42The copy speed in "Best" quality mode is slower when a large capacity xD-Picture Card™ or SmartMedia® card is inserted into the media slot.
- 43In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44When printing from Microsoft Word using Windows® 2000 or XP the document does not print on the paper size that I selected in the printer driver.
- 45I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 46What is the BRAdmin Professional software used for?
- 47I cannot access the memory card in the media slot.
- 48I am using the memory card function but the thumbnail images do not appear on the printout
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50I cannot install Brother drivers on Debian 10 (Linux)