FAQs & Troubleshooting
Latest |
51 Results
- 121/05/2024What iOS mobile application can I use?
- 217/05/2024What Android™ mobile application can I use?
- 310/04/2024Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 413/03/2024When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 510/01/2024How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.10 or later)
- 615/11/2023I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 715/11/2023How to open the Devices and Printers window
- 815/11/2023How to identify your Operating System (OS) for Windows or Mac
- 915/11/2023How do I uninstall the printer driver?
- 1015/11/2023Printing is not possible. (USB connection)
- 1118/07/2023How do I type symbols?
- 1226/04/2023Where can I find my Brother printer's serial number?
- 1311/01/2023The printed label contains blank horizontal lines.
- 1409/11/2022I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 1509/11/2022Where can I download the latest P-touch Editor for Mac?
- 1627/07/2022How do I initialise and clear the printer to factory default settings?
- 1727/07/2022How to install Brother software on a computer not connected to the Internet
- 1827/07/2022How do I connect the printer to my computer using a USB cable?
- 1912/05/2022How do I connect the printer to my mobile device via Bluetooth®?
- 2012/05/2022How to delete the registry information and files related to the printer driver
- 2112/05/2022I cannot print via Bluetooth® (for Windows)
- 2212/05/2022How to identify the printer's firmware version
- 2312/05/2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 2414/04/2022How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 2514/04/2022How can I change the text settings line by line?
- 2614/04/2022I cannot read the display clearly (the screen is too light or dark).
- 2714/04/2022How do I eliminate the margin from the start or end of my label when printing?
- 2814/04/2022How do I create a small label?
- 2914/04/2022How do I make a label with a barcode?
- 3014/04/2022How do I change the style to italics?
- 3114/04/2022How do I print vertically?
- 3214/04/2022How do I change the label length?
- 3314/04/2022How do I change the Language setting of the printer?
- 3414/04/2022How do I type accented characters?
- 3514/04/2022Why doesn't my printer turn on when the Power key is pressed?
- 3614/04/2022When the label is printed, there is too much margin on both sides of the text.
- 3714/04/2022When I push the print button, the error message "TEXT TOO HIGH!" / "Text Too High!" / "Text too large!" appears on the LCD.
- 3814/04/2022The label is not printed even though I pressed the print key.
- 3903/02/2021Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 4009/07/2019I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4117/08/2018Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 4217/08/2018Can my printer use TZ/TZe tapes?
- 4316/08/2018The tape got jammed in the printer or the tape got stuck inside the printer.
- 4416/08/2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 4506/04/2017The text cannot be printed as specified.
- 4607/07/2016I'm now unable to print from my PC, even though I could print moments ago.
- 4726/04/2016How do I print multiple lines and how many lines can I print?
- 4830/09/2014How to use Numbering function
- 4930/09/2014How do I change the size of characters?
- 5019/09/2014The screen ‘locks’, or the printer does not respond normally.