FAQs & Troubleshooting
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53 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Where can I find my Brother printer's serial number?
- 3I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 4I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 5I connected multiple printers of the same model to one computer but can only print from one of them.
- 6What Android™ mobile application can I use?
- 7The screen ‘locks’, or the printer does not respond normally.
- 8How can I change the text settings line by line?
- 9How do I eliminate the margin from the start or end of my label when printing?
- 10How do I change the label length?
- 11How do I initialise and clear the printer to factory default settings?
- 12Printing is not possible. (USB connection)
- 13I cannot print via Bluetooth® (for Windows)
- 14How to delete the registry information and files related to the printer driver
- 15The printed label contains blank horizontal lines.
- 16When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 17Can my printer use TZ/TZe tapes?
- 18How to install Brother software on a computer not connected to the Internet
- 19How do I connect the printer to my mobile device via Bluetooth®?
- 20What iOS mobile application can I use?
- 21Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 22Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 23How do I print multiple lines and how many lines can I print?
- 24How do I create a small label?
- 25Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 26I get the message "Failed to transfer" and cannot update the firmware. (Windows)
- 27How do I uninstall the printer driver?
- 28The text cannot be printed as specified.
- 29I cannot read the display clearly (the screen is too light or dark).
- 30How do I change the style to italics?
- 31How do I print vertically?
- 32How to use Numbering function
- 33I'm now unable to print from my PC, even though I could print moments ago.
- 34How do I change the size of characters?
- 35How to open the Devices and Printers window
- 36The tape got jammed in the printer or the tape got stuck inside the printer.
- 37How to identify the printer's firmware version
- 38How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.10 or later)
- 39How do I connect the printer to my computer using a USB cable?
- 40How to identify your Operating System (OS) for Windows or Mac
- 41How do I make a label with a barcode?
- 42Why doesn't my printer turn on when the Power key is pressed?
- 43When the label is printed, there is too much margin on both sides of the text.
- 44I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 45I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 46When I push the print button, the error message "TEXT TOO HIGH!" / "Text Too High!" / "Text too large!" appears on the LCD.
- 47Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 48The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 49How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 50How do I change the Language setting of the printer?
