FAQs & Troubleshooting
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45 Results
- 1Where can I find my Brother printer's serial number?
- 2How do I change the size of characters?
- 3How do I print multiple lines and how many lines can I print?
- 4Why doesn't my printer turn on when the Power key is pressed?
- 5How do I change the style to italics?
- 6Printing is not possible. (USB connection)
- 7Can my printer use TZ/TZe tapes?
- 8The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 9I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 10The tape got jammed in the printer or the tape got stuck inside the printer.
- 11How do I eliminate the margin from the start or end of my label when printing?
- 12I'm now unable to print from my PC, even though I could print moments ago.
- 13I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 14I connected multiple printers of the same model to one computer but can only print from one of them.
- 15How to delete the registry information and files related to the printer driver
- 16How do I change the Language setting of the printer?
- 17How can I change the text settings line by line?
- 18How do I initialise and clear the printer to factory default settings?
- 19I get an error message and cannot update the firmware. (Windows 10 or later)
- 20The text cannot be printed as specified.
- 21How do I change the label length?
- 22How to use Numbering function
- 23How do I type symbols?
- 24Where can I download the latest P-touch Editor for Mac?
- 25How to install Brother software on a computer not connected to the Internet
- 26Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 27How do I uninstall the printer driver?
- 28How do I connect the printer to my computer using a USB cable?
- 29How do I create a small label?
- 30How do I print vertically?
- 31When I push the print button, the error message "TEXT TOO HIGH!" / "Text Too High!" / "Text too large!" appears on the LCD.
- 32The printed label contains blank horizontal lines.
- 33When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 34Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 35Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 36The label is not printed even though I pressed the print key.
- 37How to open the Devices and Printers window
- 38How to identify the printer's firmware version
- 39How to identify your Operating System (OS) for Windows or Mac
- 40How do I make a label with a barcode?
- 41How do I type accented characters?
- 42I cannot read the display clearly (the screen is too light or dark).
- 43I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 44Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 45When the label is printed, there is too much margin on both sides of the text.