FAQs & Troubleshooting
Latest |
110 Results
- 113/03/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 214/02/2024What is the default password for my Brother machine?
- 314/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 408/11/2023How to scan a document from a Windows application?
- 508/11/2023How to scan a document from a Windows application?
- 611/10/2023How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 713/09/2023Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 826/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 926/04/2023A grey line or margin appears on the side of the scanned document.
- 1026/04/2023The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 1119/04/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1219/04/2023Open "Scanners and Cameras" and Properties.
- 1319/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1415/03/2023Configuring frequently-used scan settings on your computer.
- 1515/03/2023Cannot scan a long document.
- 1615/03/2023Duplex (two-sided) scan
- 1715/03/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1815/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 1915/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2015/02/2023Scan a document in Windows 8 and Windows 10.
- 2126/12/2022How to identify your Operating System (OS).
- 2212/10/2022Check the firmware version.
- 2312/10/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2415/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2516/08/2022Update the Driver or Firmware for your Brother machine
- 2628/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 2728/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2812/05/2022Uninstall the Brother Software and Drivers (Windows)
- 2912/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3014/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 3114/04/2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 3214/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 3328/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3428/03/2022Check your machine's IP Address or Node Name
- 3509/12/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 3609/12/2021Set up your Brother machine on a wireless network.
- 3711/11/2021Open the Control Panel (For Windows)
- 3829/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3905/08/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 4011/03/2021The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4114/09/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4227/07/2020Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 4309/07/2020Change the brscan5 scan settings using XSane (Linux)
- 4401/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4515/05/2020Enable the Brother machine's network interface.
- 4604/03/2020Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 4716/01/2020The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4815/01/2020Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 4924/12/2019Access Web Based Management
- 5009/12/2019When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)