FAQs & Troubleshooting
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111 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 2What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 3What is Brother iPrint&Scan?
- 4The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 5Reset the Scheduled maintenance counter
- 6Your Scanner cannot be detected on the Network during Installation
- 7Cannot scan a long document.
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod Touch and iPad?
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Document Jam
- 12Configuring frequently-used scan settings on your Brother machine.
- 13(Video) Update the Driver or Firmware for your Brother machine
- 14The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 17If you want to check that your Network Devices are working correctly
- 18A grey line or margin appears on the side of the scanned document.
- 19The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 20The LCD displays an error code when I use the Web icon (Brother Web Connect).
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 23How to scan a document from a Windows application?
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26Enable the Brother machine's network interface.
- 27Load Documents
- 28When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 29Replace Pick up roller
- 30Replace Reverse Roller
- 31What is Brother Web Connect?
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33The scanning speed is slow when scanning from my machine. (Windows)
- 34If you cannot complete the Wireless Network Setup Configuration
- 35Scan and save documents to Android™ mobile devices using my Brother machine.
- 36Open "Scanners and Cameras" and Properties.
- 37Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 38Clean the scanner
- 39Uninstall the Brother Software and Drivers (Windows)
- 40What is the default password for my Brother machine?
- 41"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 42Your Brother Machine Cannot Scan over the Network
- 43Wireless LAN Error Codes
- 44The "Scan to PC" LED indication is on or a kind of zebra stripe appears on the machine's display when the machine is turned on.
- 45Card Jam
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47Paper suitable for scanning
- 48Discover the MAC address of the Brother network card
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Out of Memory