FAQs & Troubleshooting
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94 Results
- 110/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 210/07/2024The scanning speed is slow when scanning from my machine. (Windows)
- 310/07/2024My Brother machine is unresponsive.
- 413/06/2024(Video) Update the Driver or Firmware for your Brother machine
- 513/03/2024Uninstall the drivers. (macOS 13 or greater)
- 613/03/2024Uninstall the drivers. (macOS 10.14 - macOS 12)
- 714/02/2024What is the default password for my Brother machine?
- 814/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 908/11/2023How to scan a document from a Windows application?
- 1008/11/2023How to scan a document from a Windows application?
- 1113/09/2023Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 1226/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 1326/04/2023A grey line or margin appears on the side of the scanned document.
- 1419/04/2023Open "Scanners and Cameras" and Properties.
- 1519/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1615/03/2023Configuring frequently-used scan settings on your computer.
- 1715/03/2023Cannot scan a long document.
- 1815/03/2023Replace Pick up roller
- 1915/03/2023Replace Reverse Roller
- 2015/03/2023Duplex (two-sided) scan
- 2115/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2215/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2315/02/2023Scan a document in Windows 8 and Windows 10.
- 2426/12/2022How to identify your Operating System (OS).
- 2512/10/2022Check the firmware version.
- 2612/10/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2715/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2815/09/2022Check your machine's IP Address or Node Name
- 2916/08/2022Update the Driver or Firmware for your Brother machine
- 3028/07/2022The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 3128/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3212/05/2022Uninstall the Brother Software and Drivers (Windows)
- 3312/05/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3414/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 3528/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3609/12/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 3711/11/2021Open the Control Panel (For Windows)
- 3829/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3905/08/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 4011/03/2021The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4114/09/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4227/07/2020Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 4309/07/2020Change the brscan5 scan settings using XSane (Linux)
- 4401/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4516/01/2020The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4624/12/2019Access Web Based Management
- 4701/11/2019Can I print from and scan to iPhone, iPod Touch and iPad?
- 4815/10/2019Install PaperPort™ 12SE / 14SE (Windows)
- 4901/10/2019Install BRAdmin Professional 3
- 5024/09/2019Enable the Brother machine's network interface.