FAQs & Troubleshooting
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90 Results
- 1The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 2Document Jam
- 3Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 4"Multifeed detection" or "Multifeed Detection Error"
- 5Duplex (two-sided) scan
- 6Update the Driver or Firmware for your Brother machine
- 7Reset the Scheduled maintenance counter
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9Configuring frequently-used scan settings on your computer.
- 10Can I print from and scan to iPhone, iPod Touch and iPad?
- 11The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 12What is Brother iPrint&Scan?
- 13What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14Check your machine's IP Address or Node Name
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16What do the LED indications mean?
- 17Replace Pick up roller
- 18Your Scanner cannot be detected on the Network during Installation
- 19Changing scan settings in ControlCenter.
- 20Replace Reverse Roller
- 21Can I print from or scan to Android™ Smartphone?
- 22Reset the network settings to the factory default.
- 23Load Documents
- 24Uninstall the Brother Software and Drivers (Windows)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 26Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 27Scan Unable
- 28Clean the roller
- 29Paper suitable for scanning
- 30How to identify your Operating System (OS).
- 31Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33Cannot scan a long document.
- 34I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37How to scan a document from a Windows application?
- 38Scan and save a document in PDF format for Windows (Scan to File)
- 39Your Brother Machine Cannot Scan over the Network
- 40A grey line or margin appears on the side of the scanned document.
- 41I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 44The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 45Scan error due to length, reduce length
- 46My scanned image is missing.
- 47Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 48How to scan a document from a Windows application?
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50Scan a document using Brother iPrint&Scan. (Windows, macOS)