FAQs & Troubleshooting
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95 Results
- 1Document Jam
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3"Multifeed detection" or "Multifeed Detection Error"
- 4Update the Driver or Firmware for your Brother machine
- 5Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
- 6What do the LED indications mean?
- 7Reset the Scheduled maintenance counter
- 8Replace Pick up roller
- 9Cannot scan a long document.
- 10Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 11Duplex (two-sided) scan
- 12The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 13What is Brother iPrint&Scan?
- 14When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 16Can I print from and scan to iPhone, iPod Touch and iPad?
- 17How to identify your Operating System (OS).
- 18(Video) Update the Driver or Firmware for your Brother machine
- 19I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 20Configuring frequently-used scan settings on your computer.
- 21Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 22Where can I download Brother iPrint&Scan application for Mac?
- 23Load Documents
- 24Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Check your machine's IP Address or Node Name
- 27The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 28My Brother machine could not be found over the network when I installed drivers on my computer.
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30Unusable Device
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 33Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 34Some error messages (i.e. ".NET Framework Initialization Error") appear on my PC (Windows XP), when I install the driver.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 37Changing scan settings in ControlCenter.
- 38Can I print from or scan to Android™ Smartphone?
- 39Clean the roller
- 40Reset the network settings to the factory default.
- 41Uninstall the Brother Software and Drivers (Windows)
- 42I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 43In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 44Uninstall the drivers. (macOS 13 or greater)
- 45How to scan a document from a Windows application?
- 46What is the default password for my Brother machine?
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49Enable or disable the Brother machine's USB interface.
- 50If you want to check that your Network Devices are working correctly