FAQs & Troubleshooting
Latest |
62 Results
- 114/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 208/11/2023How to scan a document from a Windows application?
- 308/11/2023How to scan a document from a Windows application?
- 426/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 519/04/2023Open "Scanners and Cameras" and Properties.
- 615/03/2023Configuring frequently-used scan settings on your computer.
- 715/03/2023Duplex (two-sided) scan
- 815/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 915/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 1015/02/2023Scan a document in Windows 8 and Windows 10.
- 1126/12/2022How to identify your Operating System (OS).
- 1221/12/2022How can I scan and save documents to Android™ mobile devices using my Brother machine?
- 1321/12/2022My Brother machine sound level is high while scanning documents.
- 1412/10/2022Check the firmware version.
- 1512/10/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 1615/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 1716/08/2022Replace Roller
- 1828/07/2022Replace Pad
- 1928/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2027/07/2022Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 2114/04/2022Uninstall the Brother Software and Drivers (Windows)
- 2214/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 2328/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 2409/12/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 2511/11/2021Open the Control Panel (For Windows)
- 2611/02/2021Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 2716/11/2020Install PaperPort™ 12SE onto Windows 10.
- 2816/11/2020Install Presto!® BizCard® onto Windows 10.
- 2901/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 3001/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 3104/06/2019Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 3209/11/2018Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3320/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 3406/03/2018"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 3510/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3604/02/2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 3721/01/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3821/01/2016Windows 10 Support Information
- 3909/12/2015When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 4016/11/2015Clean the Separation Pad
- 4117/08/2015Paper suitable for scanning
- 4216/06/2015Changing scan settings in ControlCenter.
- 4309/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 4430/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 4530/09/2014Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4619/09/2014What do the LED indications mean?
- 4719/09/2014Multifeed
- 4819/09/2014Out of Memory
- 4919/09/2014Document Jam
- 5019/09/2014Load Documents