FAQs & Troubleshooting
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62 Results
- 1Multifeed
- 2Document Jam
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4Replace Pad
- 5Duplex (two-sided) scan
- 6Can I scan to an Android™ Smartphone?
- 7Cover is Open
- 8Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 9When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 10Replace Parts
- 11"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 12Paper suitable for scanning
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 15Replace Roller
- 16Changing scan settings in ControlCenter.
- 17My Brother machine sound level is high while scanning documents.
- 18The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 19Can I print from or scan to an iPhone, iPod Touch or iPad?
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21How to scan a document from a Windows application?
- 22How to scan a document from a Windows application?
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24What do the LED indications mean?
- 25Configuring frequently-used scan settings on your computer.
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 27How to identify your Operating System (OS).
- 28Clean the Pick-up Roller
- 29In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 30Out of Memory
- 31I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 32Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 33Scan a document in Windows 8 and Windows 10.
- 34Clean the scanner
- 35"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 36Load Documents
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Open "Scanners and Cameras" and Properties.
- 39Scan and save a document in PDF format for Windows (Scan to File)
- 40Uninstall the Brother Software and Drivers (Windows)
- 41Install Presto!® BizCard® onto Windows 10.
- 42Open the Control Panel (For Windows)
- 43Machine Error
- 44Clean the Separation Pad
- 45Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Install PaperPort™ 12SE onto Windows 10.
- 49How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 50Check the kind of scanner driver installed by connecting the USB / Parallel cable.