FAQs & Troubleshooting
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62 Results
- 1Multifeed
- 2Duplex (two-sided) scan
- 3"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 4Replace Pad
- 5Can I scan to an Android™ Smartphone?
- 6Document Jam
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Replace Parts
- 9Cover is Open
- 10Changing scan settings in ControlCenter.
- 11Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Replace Roller
- 14Paper suitable for scanning
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 16My Brother machine sound level is high while scanning documents.
- 17Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 18When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 19What do the LED indications mean?
- 20How to identify your Operating System (OS).
- 21Out of Memory
- 22I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 23Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 24How to scan a document from a Windows application?
- 25Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Can I print from or scan to an iPhone, iPod Touch or iPad?
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30How to scan a document from a Windows application?
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 33Clean the scanner
- 34Install Presto!® BizCard® onto Windows 10.
- 35Configuring frequently-used scan settings on your computer.
- 36Load Documents
- 37Clean the Pick-up Roller
- 38Scan a document in Windows 8 and Windows 10.
- 39Open "Scanners and Cameras" and Properties.
- 40Clean the Separation Pad
- 41Scan and save a document in PDF format for Windows (Scan to File)
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Machine Error
- 44Scan Unable
- 45Unusable Device
- 46Scan a document in OS X 10.8 / macOS 10.12 - 10.15.
- 47Uninstall the Brother Software and Drivers (Windows)
- 48Open the Control Panel (For Windows)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)