FAQs & Troubleshooting
Latest |
69 Results
- 114/12/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 226/04/2023In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 319/04/2023Open "Scanners and Cameras" and Properties.
- 415/03/2023Configuring frequently-used scan settings on your computer.
- 515/03/2023Duplex (two-sided) scan
- 615/02/2023Scan a document in Windows 8 and Windows 10.
- 726/12/2022How to identify your Operating System (OS).
- 821/12/2022How can I scan and save documents to Android™ mobile devices using my Brother machine?
- 912/10/2022Check the firmware version.
- 1015/09/2022Configure the Scan to Email Feature (Linux)
- 1116/08/2022Replace Roller
- 1228/07/2022Replace Pad
- 1328/07/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1427/07/2022Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 1512/05/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1614/04/2022Uninstall the Brother Software and Drivers (Windows)
- 1714/04/2022Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 1828/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1917/01/2022I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 2009/12/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 2111/11/2021Open the Control Panel (For Windows)
- 2214/10/2021I cannot install Brother drivers on Debian 10 (Linux)
- 2316/11/2020Install PaperPort™ 12SE onto Windows 10.
- 2416/11/2020Install Presto!® BizCard® onto Windows 10.
- 2509/07/2020Scan using XSane or GIMP (Linux)
- 2609/07/2020Important points for specifying the scan area (Linux)
- 2709/07/2020What driver package format is supported by my Linux distribution?
- 2801/07/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2908/04/2020Delete a network scanner entry. (Linux)
- 3001/11/2019Can I print from or scan to an iPhone, iPod Touch or iPad?
- 3130/10/2019Pre-Required Procedures (Linux)
- 3207/06/2019Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 3304/06/2019Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 3401/02/2019Command List of brscan. (Linux)
- 3501/02/2019Uninstall the scanner driver. (Linux)
- 3601/02/2019Uninstall Scan-key-tool. (Linux)
- 3720/09/2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 3806/03/2018"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 3910/04/2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4001/08/2016My Brother machine sound level is high while scanning documents.
- 4104/02/2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 4221/01/2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4321/01/2016Windows 10 Support Information
- 4409/12/2015When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 4516/11/2015A horizontal line appears at the top of the scanned image.
- 4616/11/2015Clean the Separation Pad
- 4717/08/2015Paper suitable for scanning
- 4816/06/2015Changing scan settings in ControlCenter.
- 4909/06/2015I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 5030/09/2014When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?