FAQs & Troubleshooting
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Popular |
69 Results
- 1Configuring frequently-used scan settings on your computer.
- 2Replace Roller
- 3Replace Pad
- 4Can I scan to an Android™ Smartphone?
- 5Document Jam
- 6Duplex (two-sided) scan
- 7Replace Parts
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 11Multifeed
- 12I cannot install Brother drivers on Debian 10 (Linux)
- 13When viewing the scanned documents on my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 14Scan Unable
- 15"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 16Check the kind of scanner driver installed by connecting the USB / Parallel cable.
- 17Unusable Device
- 18How to identify your Operating System (OS).
- 19Out of Memory
- 20What driver package format is supported by my Linux distribution?
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Changing scan settings in ControlCenter.
- 24Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 25My Brother machine sound level is high while scanning documents.
- 26Paper suitable for scanning
- 27Check the firmware version.
- 28Cover is Open
- 29What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 32Clean the Pick-up Roller
- 33Can I print from or scan to an iPhone, iPod Touch or iPad?
- 34Configure the Scan to Email Feature (Linux)
- 35I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 36Use the Device Selector to configure your Brother machine’s scanner function (Mac)
- 37Clean the Separation Pad
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39Clean the scanner
- 40Uninstall the Brother Software and Drivers (Windows)
- 41Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 42Windows 10 Support Information
- 43How can I scan and save documents to Android™ mobile devices using my Brother machine?
- 44What do the LED indications mean?
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Scan using XSane or GIMP (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48Pre-Required Procedures (Linux)
- 49Open the Control Panel (For Windows)
- 50Machine Error
