FAQs & Troubleshooting
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94 Results
- 1What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 2Your Scanner Cannot Be Detected on the Network During Installation
- 3How to identify your Operating System (OS).
- 4Document Jam
- 5Reset the network settings to the factory default.
- 6Wireless setup is requesting a WPS PIN to complete the setup
- 7Clean the Sensors
- 8Your Brother Machine Cannot Scan over the Network
- 9Load Business Cards
- 10What is Brother iPrint&Scan?
- 11Configure Date and Time Using Web Based Management
- 12Replace the Separation Pad
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Load Documents
- 15Send an Email Securely
- 16Wireless LAN Error Codes
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Where can I download Brother iPrint&Scan application for Mac?
- 20I cannot install Brother drivers on Debian 10 (Linux)
- 21Scanning and Other Problems
- 22Load a Plastic Card
- 23Replace the Pick Up Roller
- 24Check your machine's IP Address or Node Name
- 25What is the default password for my Brother machine?
- 26Turn Setting Lock On
- 27Access Web Based Management
- 28Check the firmware version.
- 29Check the Serial Number
- 30What driver package format is supported by my Linux distribution?
- 31Delete a network scanner entry. (Linux)
- 32Pre-Required Procedures (Linux)
- 33Update the Driver or Firmware for your Brother machine
- 34Set Up the Brother Machine Using Remote Setup (Windows®)
- 35Reset the Usage Counters
- 36If You Cannot Complete the Wireless Network Setup Configuration
- 37Use TX Verification Mail
- 38Manage Multiple Certificates
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 40I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires authentication for the SMTP server, I am not able to use this function anymore.
- 41Uninstall the drivers. (macOS 13 or greater)
- 42How to scan a document from a Windows application?
- 43I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 44If You Want to Check that Your Network Devices are Working Correctly
- 45Import and Export a CA Certificate
- 46Load Standard Size Documents
- 47Configure Secure Function Lock 3.0 Using Web Based Management
- 48Send Scanned Data to an Email Server
- 49Set up a Scan to FTP Profile
- 50Uninstall the drivers. (macOS 10.14 - macOS 12)