FAQs & Troubleshooting
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112 Results
- 51Vertical lines are seen in the scanned image.
- 52Can I print from or scan to Android™ Smartphone?
- 53Can I print from and scan to iPhone, iPod Touch and iPad?
- 54Uninstall Scan-key-tool. (Linux)
- 55Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 56Install Presto!® BizCard® onto Windows 10.
- 57How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 58A page that is not a blank page is skipped.
- 59USB Access Error
- 60Cannot Delete
- 61USB Flash Drive is Full
- 62Registration Failed (Shortcut)
- 63Address Book Full
- 64Sending Error (Scan to FTP)
- 65Server Time out
- 66Bleed through is seen in the scanned image.
- 67The scan speed is too slow.
- 68Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 69What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 70I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 71Configure the Scan to Email Feature (Linux)
- 72Scan using XSane or GIMP (Linux)
- 73Delete a network scanner entry. (Linux)
- 74Pre-Required Procedures (Linux)
- 75I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 76I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 77Cannot save the settings in Remote Setup or Web Based Management.
- 78Open the Control Panel (For Windows)
- 79Clean the Separation Pad
- 80On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 81Setting up the Web icon (Brother Web Connect) function.
- 82Clean the Pick-up Roller
- 83When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 84Uninstall the Brother Software and Drivers (Windows)
- 85Uninstall the scanner driver. (Linux)
- 86Windows 10 Support Information
- 87Check the firmware version.
- 88The Brother software cannot be installed.
- 89A plastic card error occurs.
- 90My Brother machine doesn't feed a card for scanning.
- 91Cannot install software. (Windows users only)
- 92Cannot start Remote Setup.
- 93All Blank Page Skipped
- 94The machine is in Sleep Mode (power save mode).
- 95The machine is in Offline Mode.
- 96Cannot delete a Card Scan shortcut.
- 97Shortcuts Full
- 98Rename the File
- 99There is a card in the card slot.
- 100The scanned image is skewed.