FAQs & Troubleshooting
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112 Results
- 1How do I setup my ADS scanner to Scan to Network, without getting “Sending Error” or “Submit Error” message?
- 2Card Jam
- 3No Profile set
- 4Replace Pad
- 5Document Jam
- 6Do not insert card
- 7Easy Scan to E-mail
- 8Cannot scan a long document.
- 9What is Brother iPrint&Scan?
- 10Replace Roller
- 11Unusable Device (Other Error)
- 12OCR does not work.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14What is Brother Web Connect?
- 15Configuring frequently-used scan settings on your computer.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 17Replace Parts
- 18The scan speed is too slow.
- 19Change the scan settings of ControlCenter4 and your machine's SCAN key (Windows)
- 20The document was not fed.
- 21Scan from the Brother iPrint&Scan application using Windows Phone.
- 22Scanned documents are black when I view them in Brother Image Viewer (Android™)
- 23Can I print from and scan to iPhone, iPod Touch and iPad?
- 24"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)
- 25Paper suitable for scanning
- 26I cannot start ControlCenter.
- 27Cannot find the Nuance serial number to install Nuance PDF Converter Professional 8.
- 28Can I print from or scan to Android™ Smartphone?
- 29Reset the network settings to the factory default.
- 30Other Error (Other Error)
- 31Load Documents
- 32Sending Error (Scan to FTP)
- 33Server Time out
- 34Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 35Authenticate Err
- 36I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Changing scan settings in ControlCenter.
- 39TWAIN errors appear when starting to scan. (Macintosh)
- 40How to identify your Operating System (OS).
- 41I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 42A page that is not a blank page is skipped.
- 43USB Access Error
- 44Registration Failed (Shortcut)
- 45Address Book Full
- 46Hub is Unusable (Other Error)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Change the scan settings of ControlCenter2 and your machine’s SCAN key (Mac)
- 50Unable to Scan XX