FAQs & Troubleshooting
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29 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2Uninstall the Brother Software and Drivers (Windows)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
- 5Install the Output Tray
- 6I cannot install Brother drivers on Debian 10 (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8How to identify your Operating System (OS).
- 9The scanning speed is slow when scanning from my machine. (Windows)
- 10I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 11Delete a network scanner entry. (Linux)
- 12Uninstall the ICA driver (macOS 10.13 - macOS 12).
- 13I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 14Important points for specifying the scan area (Linux)
- 15Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 16Update the Driver or Firmware for your Brother machine
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18Configure the Scan to Email Feature (Linux)
- 19Change the brscan5 scan settings using XSane (Linux)
- 20Where can I download Brother iPrint&Scan application for Mac?
- 21Uninstall the drivers. (macOS 13 or greater)
- 22How to scan a document from a Windows application?
- 23How to scan a document from a Windows application?
- 24I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 25Command List of brscan. (Linux)
- 26Check the firmware version.
- 27Card Jam *
- 28Replace the Pick Up Roller *
- 29Replace the Separation Pad *